Privacy policy

We at AVENDRA PHARMA LTD attach great importance to the privacy of your personal data. We guarantee that the information we store will be used only and only to be as useful as possible in choosing the products you want and to be able to process your order.

  • When and what information do we store for you?
    Creating a profile: when you create a profile on our site, we only require basic information about you, such as: your name, email address and phone number. This information is used at a later stage when you complete your order.
  • When completing your order: If you already have an account and have logged in, then we take your data from it, otherwise, we again require your name, email address and phone number. As additional information here, we also need your delivery address: Econt office or town, street and street number.
  • Only and only after your consent, can we enter your email address in our newsletter system in order to inform you about future promotions.
  • Cookies: in order to identify you as our user, we record a unique identifier for you in the form of a "cookie" in your browser. In this way, we can associate each of your browsing with a product or category. This way we will know that you are interested in specific products or product categories and we will be able to offer you relevant promotions.
    We do not ask you for personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, etc.

What are cookies and are they dangerous?
A cookie is a small file made up of letters and numbers that will be stored on your computer, mobile device or other equipment of a user, which is used to access the Internet. A cookie is installed through the request sent by the server of a given web page to the browser (for example: Internet Explorer, Chrome), and is completely "passive" (does not contain software programs, viruses or spyware and does not have access to information from the user's hardware).

These files make it possible to recognize the user's device and present its content in a way that is adapted to the user's preferences. Cookies provide the user with a pleasant experience while browsing the Internet and help us to offer services suitable for users, such as online privacy preferences, in the shopping cart or relevant advertising. They are also used in the preparation of anonymous statistics that help us understand how a user prefers to use our websites, allowing us to improve their structure and content, excluding the identification of the user's personality.

What and how many cookies do we use?

  • Cookie for the functioning of the site: This cookie can be defined as mandatory, since through it we identify you. When you load our site in the future, we will know that this is really you and we will be able to offer you products from a previous load at lower prices.
  • Google Analytics cookie: Our website uses Google Analytics, a web analysis service of Google Inc. Google Analytics uses a special type of cookie that is stored on your computer and allows an analysis of how you use our website. This information about how you use this website, generated by the cookie, is transmitted to a Google server in the USA and stored there. Through Google Analytics we receive statistical information, such as how many users are online on our site, how they learned about us, how much time they spend on our site on average.
  • Facebook: we have placed a code provided by Facebook, which also creates a cookie and through which we display paid advertisements on your Facebook wall. You have the option to exclude our ads from your Facebook wall.

Protection of your personal data
The information you enter when creating an order or profile is encrypted using SSL technology. This ensures that the communication between your computer and our site is completely secure. SSL, short for Secure Sockets Layer, is a protocol developed by Netscape that is used to transfer personal data and documents over the Internet. The data is encrypted with a private key, then transmitted over an SSL connection. Web-based information systems that work with this protocol usually have a URL with the prefix "https:" instead of "http:". This is a protocol that protects your information by transferring it over the Internet in an encrypted format. The protocol ensures that the information sent remains unchanged and unreadable by third parties, such as hackers, Internet providers, etc.

Access to your data by third parties
Unlike other companies, we do not provide your information to third parties, with the exception of the courier company that will physically deliver your orders. Your data will not be provided to banking institutions, insurance companies, companies engaged in marketing services or market research.

Access to your data
It is important to us that you can manage your personal data. You have the right to request access to correct or delete personal data or restrict the processing of personal data relating to you, or the right to object to processing, as well as the right to data portability. If you are a registered user of our site, you can exercise the following rights directly from your user profile:

  1. Edit your basic information: name, email address, telephone
  2. Edit your password
  3. Review your orders
  4. Unsubscribe from our newsletter system
    You have the opportunity to exercise your right to "be forgotten" by deleting your User Profile on the site. By clicking the "Confirm deletion" button, your profile is permanently deleted from the site. The personal data entered by you are deleted to the extent that the remaining data is anonymous or pseudonymized and will not constitute personal data within the meaning of applicable law. This means that they will not be able to be linked to your identity. Example: your order data will not be deleted, as this would disrupt the statistics for the number of orders, products ordered. In fact, the orders themselves will no longer be associated with your account, as it no longer exists.